FAQ / STORE POLICY | The Cookie House

How do I get my order once it's ready?

After you place your order we will set an agreed upon date, time and location to pick up your cookies. Orders are available for pick up in Port Saint Lucie Tradition Town Hall - 10799 SW Civic Ln, Port St. Lucie, FL 34987 or Fort Pierce - 801 Bent Creek Dr, Fort Pierce, FL 34947.
Do you offer delivery?

Delivery is available upon request for orders over $100 ONLY. Delivery fee for areas outside of Port Saint Lucie FL & Fort Pierce, FL: $2/mile, round trip. Delivery fee will be added to your final payment.
How far in advance do I need to place my order?

We will work with you to get your cookies ready for you ASAP. Each cookie is baked fresh to order so depending on the time order is placed we may need anywhere from a couple hours to 1 day to prepare your order for pickup. Orders over $100 must be placed 48 hours (2 days) before day needed.
Where do I pick up my order?

We currently have 2 pickup locations, Port Saint Lucie - 11270 Town Park Ave, Port St. Lucie, FL 34987 and Fort Pierce - 801 Bent Creek Dr, Fort Pierce, FL 34947.
What flavors do you have?

SEASONAL. / LIMITED TIME COOKIE - Blueberry Lemon Chocolate Chip Chocolate Chocolate Chip Milk & Cookies Sugar Cookie Churro Cookie Butter
Do you offer sugar free, gluten free or vegan options?

Not at this time however we are working on some recipes for future cookies!
How long will my cookies be good for?

For optimal quality, we suggest enjoying the cookies promptly after purchase. You can store these cookies in an airtight container at room temperature for up to 2 days or you can refrigerate them in an airtight container for up to 5 days. You can also freeze them in an airtight container for up to 2 months.
What is the price of a box of cookie?

We have 3 standard cookie box options. 4 cookie box $14 , 6 cookie box $20 , 12 cookie box $36. You are welcome to add as many cookie boxes to your order. Please note that orders over $100 must be placed 48 hours (2 days) before dated needed.
Do you have a store front / location?

Not at this time but we are hoping to have one in the future!
I don't like American Buttercream, can you remove it from my cookies?

Absolutely! Once your order is placed please send us an email contact@thecookiehouse.shop with your request.

Store Policy

Thank you for choosing The Cookie House.
These terms and conditions serve as the contract between the customer and Something Sweet Cookie Co. By paying an invoice, the customer is agreeing to the these terms and conditions. Terms and conditions are subject to change without notice.

/ CUSTOMER CARE

Custom orders for special occasions such as birthdays, weddings, and corporate events are available. Please email us a contact@thecookiehouse.shop.

Contacting Us:

If you have any queries, feedback, or special requests, please don't hesitate to reach out to us. You can contact our customer care team through the following channels:

1. Email: Send us an email at contact@thecookiehouse.shop and we will respond to your message promptly.

2. Online Form: Fill out the contact form with your details and your question or request. We will get back to you as soon as possible.

3. Social Media: Connect with us on Facebook, Instagram, and Twitter for updates, promotions, and direct messaging options.

/ PAYMENTS

All sales are final.
All payments are non-refundable and non-transferable.
Invoices must be paid IN FULL with in 24 hours once sent with the exception of orders over $100. Orders over $100 require a 50% deposit. The remaining 50% must be paid 24 hours prior date needed. Failure to do so will result in your order being cancelled. A cancellation email will be sent in the event that payment is not received in the timeframe listed above.

/ RUSH ORDERS

The Cookie House will accept rush orders as long as there is an open date on the calendar with an adequate amount of time to complete the order.

/ PICK UP/DELIVERY

Completed orders are available for pick up at 11270 Town Park Ave, Port St. Lucie, FL 34987 or 801 Bent Creek Dr, Fort Pierce, FL 34947. Delivery is available upon request for orders over $100 ONLY. Delivery fee for areas outside of Port Saint Lucie FL & Fort Pierce, FL: $2/mile, round trip. Delivery fee will be added to your final payment. A day and time will be agreed upon for each order. In the event a completed order is not picked up within the agreed time slot, your order will be stored for 24 hours. A new time will be arranged the following day and pick up must occur before the end of the 24 hour storage. If the completed order is not picked up a second time the completed order will be donated to a family in need on your behalf. No refund or store credit will be given.

/ PAYMENT METHODS

- Credit / Debit Cards

- Venmo

- Zelle
- CashApp

- Cash (ONLY accepted at vendor events)

/ RIGHTS & WAIVER

The Cookie House reserves the right to take photos of the product for display or promotion without the customer's consent.
When orders are picked up, the customer is responsible for their order as soon as it leaves my hands. Once the customer approves the cookies visual appearance this action now waives any rights to a refund or store credit based on the style, design or visual appearance of their order.

/ CANCELLATIONS

Wedding cancellations must be made 3 weeks (21 days) prior to the event date, in writing via email. All orders must be cancelled seven (7) days prior to the event date, in writing via email. All cancellation funds will result in a Store Credit ONLY, which will expire one year (365 days) from the date of being issued. Cancellations made after seven (7) days in writing will be non-refundable and will result in store credit, which will expire one year (365 days) from the date of being issued.

This product was produced in a home kitchen that is not subject to state licensure or inspection and that may also process common food allergens such as tree nuts, peanuts, eggs, soy, wheat, milk, fish, and crustacean shellfish. This product is not intended for resale.